These General Terms and Conditions govern the conclusion of contracts for the purchase of goods presented on www.vintageby.com (hereinafter called Online-Shop).
The customer’s contractual partner (hereinafter called Seller) is:
SENSE OF STYLE sprl
Operating headquarters: 33 Tenaertslaan • 1831 DIEGEM • BELGIUM
Registration Number: BE0845 738 545
represented by its managing director JeanChristophe WARNIER
INFORMATION ON ITEMS
For each item, we provide pictures and description containing all the relevant details.
In order to have further details on the item and its wearability, customers can write an email to firstname.lastname@example.org
VintageBy.com reserves the right to refuse an order in the case in which there is no approval from customer’s bank. Once an order made of available items has been placed, the order and any other information provided cannot be changed. Orders placed separately will be dispatched separately.
VintageBy.com reserves the right to delay any shipment in case VintageBy.com cannot properly process orders due to any reasonable causes that are irrelevant to VintageBy.com’s control.
VintageBy.com reserves the right to refuse to process orders and/or service in any moment.
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement.
VintageBy.com delivers parcels all over the world via DHL Express to ensure that your special pieces arrive to you in a safe and timely manner.
The shipping rate will be automatically calculated via DHL commerce app on Shopify, according geographic zone and weight. We let our client benefit from our privileged rates with DHL express.
EU Countries included: member countries of the EU Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
DHL Express will provide a tracking number for each order.
VintageBy.com suggests customers to visit DHL website in order to monitor the status of the order.
VintageBy.com cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to VintageBy.com’s control.
Delivery for shipments addressed to European Union takes 2-3 working days.
Delivery for shipments addressed to the rest of the world takes 4-5 working days.
Given current pandemic situation, orders processing time may slightly extend.
Once your order is ready for shipping you will receive an e-mail with tracking information.
Do not hesitate to contact us for any further informations: email@example.com.
At delivery time, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.
VintageBy.com carefully seals parcels.
If the parcel appears damaged, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local DHL office and promptly contact VintageBy.com at the e-mail address firstname.lastname@example.org
If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently VintageBy.com will not accept any related claim.
By placing an order, customers establish a commercial relationship with VintageBy.com and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender VintageBy.com in Belgium at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.
RIGHT TO CANCEL
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us
SENSE OF STYLE sprl (VintageBy)
33 Tenaertslaan • 1831 Machelen • Belgium
of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
EFFECTS OF CANCELLATION
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods + related administrative fee of €30.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
COVID19 SANITARY MEASURES
We take all sanitary measures based on the recommendations of the National Security Council.
We are only 2 and reorganized our tasks to achieve them in two different parts of our office.
Only one of us prepares the shipment, wearing an appropriate mask and hygienic gloves.
The work surface is disinfected before and after each shipment.
We work with DHL service delivery. DHL employees also follow a list of health requirements.
FOR A PERSONAL SHOPPING EXPERIENCE IN OUR SHOWROOM
In accordance with public health guidelines, we are allowed to welcome you to our showroom! We take all sanitary measures based on the recommendations of the National Security Council.
We only accept one appointment at a time to offer a unique and comprehensive service to the client. You can come alone or up to 4 people at the same time. We kindly ask you to respect the social distance of 1.5 m between you and the people accompanying you if you do not live under the same roof.
Mask and hydroalcoholic gel are available.
The fitting room and the floor are treated before your visit.
Payment is made only by card. The terminal is disinfected after each use.
We respect a delay of 3 hours between each appointment.
Tried on clothes will remain stocked apart for 24 hours.
Take an appointment by email to email@example.com
Each return is treated following precaution measures.
The one of us who prepare the shipments is not the same who unpack the returns.
When returned, an item is stocked apart during 24 hours.